We want you to be completely satisfied with your purchase on Wish and our family of apps. We’re always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.
How does the return policy work?
- Customers may request a refund on any order within 30 days of delivery.
- Our customer service team strives to respond to all requests within 72 hours or less. We’re always available to help!
- Once an order has been placed, if you change your mind, you may cancel your order before it’s been shipped.
- After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
- Refunds are processed back to the original payment method used to purchase the order.
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- If you used OXXO or Boleto, Ebanx will issue your refund based on your payment method.